Frequently Asked QuestionsIn this section we try to answer some of the most common problems and queries. If you feel that your question hasn't been answered here please contact us directly. Can you define idle and standing time?Idle time is logged by the system when the engine is running but not moving anywhere. Idling is recorded by the onboard vehicle TCU this is then shown on the idling report produced by the software. Standing time starts being logged once the vehicle's ignition has been turned off and the vehicle has been standing for 5 mins or longer. This is again set at a 5 min default and is designed to only report when the vehicle is stationary. Why can I contact some vehicles and not others?Because the MAN Telematics system transmits its data via the GSM network, if the vehicle is in a bad GSM Area it may take several attempts to get through. This is not a major problem as the box will store up to 3400 locations giving it about 3 days between each download. Why can't I contact any of my vehicles?The main cause of this problem is to do with the modem not being activated within STACC, to check whether this is the case on your machine, go to view and select modem status from the drop down box you should then see 1,2,3 or 4 com port boxes, one of these should be ticked and showing binary and awaiting call request. If this window is not showing the above systematically tick each box until you see the words binary and awaiting call request, once this has happened close the view modem status window then click on file save, you should now be able to call all of the vehicles. When I spot poll a vehicle do I get any other information?Spot calling a vehicle will not only update your software with the vehicles latest position but will also download all other vehicle information since the vehicle was last called. When I send a message to a vehicle should I use SMS or Data?How you send messages to vehicles is entirely up to you, however if you send a message via SMS it will be instantly delivered to the Vehicles in cab messaging system, each time this operation is performed you are charged a Standard SMS Charge. However if you decide to send the message via a data call this will be sent to the vehicle either on its next scheduled call or when you can decide to do a spot poll. If I shut down the STACC software will it still call my vehicles?The STACC software is designed to be left running in the background and never switched off. However if you have a power failure or the software is accidentally switched off, just restart the application and immediately call all of your vehicles. How Accurate is the position on the map?The position shown on the STACC Software is accurate to 10 meters on the ground. How Accurate is the speed given by the system?The speed given by the software is very accurate, the MTS system calculates its speed directly from GPS satellites not taking the speed from the odometer. This is because the odometer can be inaccurate by up to 6%. How often do I need to spot poll the vehicles to retrieve the data?You don't, when the system is set up you will have been setup with an automatic schedule, as long as the software and machine are left running this schedule will automatically call the vehicles for you. How often are software updates released?Software upgrades are released about every 6-8 weeks and can be download from this sites home page. Do my locations go through a third party hub?No, the MTS system lets you contact the vehicles directly, so nobody else knows the whereabouts of your vehicles or loads. Why do my addresses not appear in the tote screen?If you have upgraded to the version 1.7 and have no address in the tote screen or on any of your reports, shutdown STACC and download this file, this then needs to be placed in the maps folder which is usually installed on the C drive in location C:\maps. Once installed in the directory double click on the downloaded file to run, once this is done restart STACC and you should find all locations have returned. If you are still experiencing difficulties please contact us. Where can I get a copy of the user manual?You can download a copy of the MTS user manual by clicking here I can't see any maps on my system why?This is usually due to one of the mapping files being corrupted, this is usually due to an incorrect software or system shutdown, please contact us and a new file will be sent to you. Can I get European mapping for my system and what countries are covered?Yes you can, to have this installed on your system and find out if there is a cost involved you need to contact your sales contact. Countries covered by the European mapping are as follows; Italy, Germany, Austria, Denmark, Norway, Sweden, France, Spain, Netherlands, Belgium, Luxemburg, Switzerland, Ireland and Finland. What PC specification is recommended to run STACC?Minimum PC spec for MAN Telematics system:
Please Note that this spec is suitable for UK Mapping data only, if more than one country is added the hard drive size should be increased to a 60 GB hard drive or bigger and an extra 128 MB of RAM should be added, also a 2 GHz or greater processor should be considered. If more than two countries are added the PC running STACC should be used for STACC and nothing else, this is due to the amount of data processing the machine has to do, and running other applications at the same time will only slow down or could make any part of this operation unstable. I use multiple base station calling and I am set up as a secondary user, when I send messages to vehicles in the fleet I get no replies! Why?You will only receive messages back from vehicles that you have set up on your system as primaries also if the SOS button is pushed this will also go back to the primary base station. My system is asking me for a license number, what is that?Each copy of STACC needs to have a license, and needs to be registered with us. on installation each copy of the STACC software has a 7 day license so it gives you time to register your product if the software is installed at weekends or evenings. Please contact us and have your user key to hand, this can be found by clicking on tools and register STACC. How do I edit my Place Labels?Once place labels have been put on the map you can change the Icon used as well as the zone on which the place label works, just double click on the existing Icon until it changes colour, then right click and in the drop down menu a box will appear and a section called "edit place labels" will appear, select this and it will take you into the user place names window. How do I upload Phone numbers to my vehicles?Click on "phone book" which is found in the tools menu of STACC, then a window will placed in front of you where you can add your phone names and numbers. Once this is done click on submit and go to the Tote screen, once in the Tote screen right click on the vehicle you wish to enable the phone book to be uploaded to and select "edit selected vehicle" you will then be presented with a window, in the window place a tick in the box that says "enable phone book upload" then close that window and come back to the Tote screen call that vehicle and the phone book will the be place on the vehicles incab display. This process will need to be repeated for each vehicle that you wish to upload the phone book to. Every time a vehicle goes in and out of a Geofence an SMS alarm comes up on my screen, how do I disable this?To switch this off go to "tools" then "user place labels" then highlight the Geofence that you wish to alter, on the left of the screen click the button which says "edit". This will bring up a new window. In this window change the "Geofence alert as SMS message" to whichever action that you want to happen, to turn off completely select none. Please Note: That all Geofences even if turned off in this window will still be recorded they just wont alert you when the event happens. Why does Geofencing only work on some of my vehicles and not others?To have the Geofence capability working on your system the vehicles locator firmware must be on version 8.31 or higher, if you are unsure please contact us and one of our technical support team will then check for you. How do I enable the driver pins function on my system?To have the driver pins function working on your system the vehicles locater firmware must be on version 8.44 or higher, if you are unsure please contact us and one of our technical support team will then check for you. My STACC licence has expired what do I do?If you are presented with this issue you need to call technical support to have a new licence number issued to you. When you call technical support you will be asked for your user key, this is found by either going to "tools" which is found in the main menu and then "Register STACC". If your license has already expired you will be presented with the user key when you try to start the STACC program, contact details can be found here. |
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